Contact Us
At The Venetian Resort, we strive to provide you with the best possible support experience. If you have any questions or concerns about our services, please don't hesitate to reach out.
Customer Support Availability
Our dedicated team is available to assist you with your queries and issues 24 hours a day, 7 days a week. However, specific response times may vary depending on the complexity of your issue and the time of day you contact us.
Programme/redemption support: Resort Services at 844.445.5290Responsible-gaming self-limit requests
For a comprehensive resource to answer common questions, visit our dedicated help centre section below. Our FAQ is designed to be easily searchable and will allow you to quickly locate the information you need.
Please note that while we strive to provide accurate information in our FAQs, there may be rare instances where it's necessary for us to escalate or discuss further details with one of our support specialists.
The Venetian Resort offers live chat assistance during specific hours. However, please refer to your local jurisdiction and device compatibility before initiating a conversation.
Unfortunately, due to US-only app restrictions, the ability to access our live chat feature may be limited in other regions.
Important note: Although we make every effort to address concerns through live chat, for particularly complex issues or security-related matters, an email response from one of our dedicated customer support specialists will likely provide a more effective solution.
You can also reach out to us via email for inquiries related to responsible gaming self-limit requests. Please allow 48 hours for a response due to the volume of messages we handle daily.
Verification or Account-Help Support: For account-related queries, such as password reset, reward points redemption, or general programme information, please use our contact email address and reference your player ID in your message:
This will ensure that you receive accurate assistance tailored specifically for The Venetian Resort members.
If you have any concerns regarding responsible gaming practices or would like to discuss a self-limit request with one of our compliance team members directly, please don't hesitate to reach out. Your well-being and safety are paramount.
Nevada’s 24-hour Problem Gamblers Help Line: If required by your local jurisdiction, this dedicated line is available for immediate support: 1-800-522-4700 / 1-800-GAMBLER
For technical issues regarding our US-only app functionality or in-app purchases, please try the following troubleshooting steps:
